I just love the resourcefulness and creativity of my fellow e-learning pros. In my experience, when they see a way to help their organizations save time, money, and hassle, they dig in their heels and get a little creative with their apps and skills to get the job done.
So, it’s no big surprise that folks are getting loads of work done using Rise 360. Not only is there very little learning needed to create a project with Rise 360, but with an Articulate 360 Teams subscription, you can also collaborate with other team members, building and editing content at the same time to develop critical projects even faster. And when you’re ready to roll all that content out to the masses, you can export your Rise 360 project for the web or for your LMS. This means you can use Rise 360 to create all sorts of digital resources, like procedure manuals, product specs, glossaries, toolkits—you name it—and host them wherever it’s easiest for your audience to get to them. Even better: because Rise 360 is fully responsive, people can access your project from their smartphones, tablets, or laptops. It’s this ease of use and flexibility that’s led to Rise 360 becoming the preferred app for many e-learning pros who are tackling all sorts of tricky problems—many of which go above and beyond garden-variety training.
Let’s take a closer look at six common business challenges and some super-creative ways folks have tackled them with Rise 360.
1. Maintaining policies and procedures manuals is never-ending.
Work in an environment that’s in constant flux? When you and your training audience are struggling to digest ever-changing information, why spend weeks creating and printing old-fashioned policies and procedures documentation that's already outdated by the time you can get it into the hands of workers? Instead, save yourself some agony and use Rise 360!
With Rise 360, you can quickly create an online Standard Operating Procedures Manual that everyone can access from any device. That way, when you need to make updates, it's a matter of minutes instead of days and you can do it right in your web browser. Better still, use Review 360, the web-based project review app included with Articulate 360, to get final approval from your operations leaders on those updates before you republish.
Not sure what an online operating procedures manual might look like? Check out this Standard Operating Procedures Manual example created with Rise 360.
2. The sales team needs up-to-date product knowledge.
Our expectation for most retail staff is that they need to be knowledgeable on a wide variety of products. But the challenge of keeping product knowledge current gets pretty tricky if you’re in an environment with lots of fluctuating or seasonal inventory. How do you help people stay on top of important product specs?
One way is to give them a product cheat sheet in the form of an online product specifications guide. This kind of performance support tool is quick to make and easy to maintain in Rise 360. For one example of this kind of approach in action, check out this cool example created for mobile phones.
3. Everyone is using different terms for the same things.
If you’re trying to streamline business processes, one helpful tool to consider is a glossary of terms. By defining a set glossary of terms, you can give everyone a consistent vocabulary, and with everyone using the right terms, they can stick with new best practices, ease communication with other team members, and improve their decision-making.
Not sure what an online glossary might look like? Check out this e-learning glossary of terms made with Rise 360. With flexible text and image blocks, as well as interactive block types like tabs and accordions, you can organize key terms or acronyms and their definitions into an online resource people can view from every device.
4. New managers are overwhelmed by their job responsibilities.
Being a new manager is exciting … and daunting. You’ve got a ton of new responsibilities, new tasks to perform, and new relationships to build and maintain.
Help your people managers navigate this new territory by equipping them with a comprehensive manager’s toolkit full of resources they’ll need for doing all sorts of things, like hiring and recruiting as well as motivating and coaching their staff.
5. E-Learning project stakeholders don't understand what you do.
In my experience, getting e-learning project stakeholders on board with your creative treatment of their content can take some convincing. One tool that can make that conversation a little easier is an interactive e-learning style guide. Just as a branding style guide lays the ground rules for creating public-facing marketing and communications, an e-learning style guide lays out your ground rules for creating employee-facing e-learning courses. With an interactive e-learning style guide, you can go beyond merely telling project stakeholders and Subject Matter Experts (SMEs) what you’d like to do and actually demonstrate your standards.
I think Rise 360 is perfect for creating an interactive e-learning style guide, like this one. With loads of interactive, modular learning blocks like process, accordion, and labeled graphics, you can pop in text, images, and even embed a video to specify your e-learning standards. And using the Storyline 360 block, you can include published examples of some of the projects you’ve built so clients can click, explore, and see for themselves how you can breathe life into their static content.
As your design standards evolve keeping your style guide up-to-date is made so much easier with Rise 360. Have some fresh examples of your latest work? No problem, just swap out older blocks for newer ones with a few clicks.
6. Too many paper-based job aids.
In a large training project with lots of deliverables, designing job aids might be low on your design to-do list. But often it’s the job aids learners reply upon most!
That’s where Rise 360 is a great alternative to old-fashioned paper-based job aids. With Rise 360, you can drop in and combine different block types to structure critical information so that it’s available to your learners when they need it.
If you’re not quite sure how you’d create an interactive job aid with Rise 360, check out this brilliant example of a Live Chat Support job aid. You might also find the accompanying how-to article, How to Create a Simple Job Aid with Rise 360, a helpful source of inspiration.
Hopefully, these six examples have given you some fresh ideas for tackling your organization's trickier challenges.
Are you already doing some out-of-the-box thinking with Rise 360? What business challenges are you tackling with Rise 360? Please share your cool ideas with the community by leaving a comment below or posting an example of your work in our Building Better Courses forum. We love seeing what you’re creating!
Want to try something you learned here, but don’t have Articulate 360? Start a free 60-day trial, and come back to E-Learning Heroes regularly for more helpful advice on everything related to e-learning. If you have any questions, please share them in the comments.