Articulate Presenter 5.4 user unable to hear audio
Hello, we have an older course that contains some files created with Articulate Presenter 5.4 Pro. One of the users is not able to hear the audio connected to the slides. She says that the volume is turned up both on her computer and the browser window. I had her download the most recent flash update but that did not work. She is using Microsoft XP and has tried it with both Internet Explorer and Firefox.
Does anyone have any suggestions / know what the problem could be?? If more information is needed please let me know and I will try and get it. Thank you in advance.