Error - Locating Preview Folder

I have been looking for a solution to this error message and  no luck so far. Articulate has been working fine except for the usual problems, but this is the first time I have seen this error message.  The reeor message has a red X next to it. The message pops up when I try to preview a course or try to make changes to the template. The error message is: Error: Could not locate preview folder - C;\User\bcwoods\AppData\Local\Temp\articulate\presenter\preview\data\

All of the player templates I created before are no longer there and I can't locate this folder even after I check to see if it is hidden. Has anyone else experienced this issue? I am able to publish the course and everything publishes out ok.

2 Replies
David Anderson

Hi Bryan and welcome to E-learning Heroes!

I'm not sure what's causing that, but I know a re-install should fix things. Can you try loading your software again? That should update whatever needs fixing. if it doesn't help, please submit a help ticket: