8 Replies
Alvin Rae Tecson

Hello Beth,

This issue is a bit tricky to resolve as there are many possible root cause. However, we can start to isolate with these instructions.

If unresolved, I would suggest to submit a case with the Articulate Support Team for further investigation.

Please let me know if this helps. Thank you.

Ashley Terwilliger-Pollard

Hi Beth,

It looks like Alvin's initial link is directing you to submit a case vs. sharing the directions he mentioned. I'll take a guess that he meant the directions here to repair your Storyline install. It's also worth confirming that you're following along with our best practices here to prevent issues with your files, that could ultimately lead to corruption.

Katie Riggio

Hi, Beth. Thanks for those details, and I'm so sorry this error is back!

We like starting with a simple repair since a fresh copy of Storyline typically does the trick in these scenarios. Admin privileges are needed during this process, and I can see how this creates a roadblock for folks.

Let me get this in front of my team to see how we can help. I've opened a support case on your behalf, so keep an eye out for next steps shortly! 

Russ Sawchuk


I also have been getting this error message at times when I close SL3. The message details are:

Problem Event Name: CLR20r3
Problem Signature 01: Storyline.exe
Problem Signature 02: 3.7.20003.0
Problem Signature 03: 5d603b35
Problem Signature 04: Articulate.Audio
Problem Signature 05: 6.7.20003.0
Problem Signature 06: 5d603afc
Problem Signature 07: 8bd
Problem Signature 08: 12
Problem Signature 09: System.ObjectDisposedException
OS Version: 6.1.7601.
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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I am running SL3 latest update on Win 7 Pro.



Russ Sawchuk

Hi Leslie,

Thanks but this "bug" does not really affect my production as it occurs after I close SL. I just posted it so that Articulate could see if something needs to be fixed so that others aren't affected as well.

Also, as everyone should know, Microsoft will stop supporting Windows 7 in Jan. 2020. Therefore I plan to upgrade my computer to Windows 10 in the next month or so and thus will have to reinstall StoryLine anyway. I will let you know if the errors continues, or maybe it is just related to Win 7.