Audio mix up when importing a pre-narrated PPT file to Storyline

I'm not finding this question in the forum, so forgive me if it has already been addressed...

I am working with some ppt files from a client that are already narrated in PPT.  When I import the file to Storyline, two things happen:

1) Some slide import without any audio (even though they are supposed to have audio).

2) Some slides come in with the wrong audio!  It's like Storyline is mixing up which audio files goes with which slide.

Has anyone else experienced this?  I haven't done a whole lot with pre-narrated ppts, but it I didn't have this problem before I upgraded to the newest version of SL.  If I go back and insert the slides one at a time, they come over fine, but that is tedious...

Thanks,
Jeanne

1 Reply
Peter Anderson

Hey Jeanne!

Sorry for the trouble We'd be really interested in taking a closer look at what might be going on here. So if you'd like, we'd be happy to take a look at it. Please submit a case, including your .story file and any of the PowerPoint slides you're experiencing the issue with, using this link so our support team can assist you further. Thanks!