Data error message

Hi.  I am trying to save a Storyline 360 project to a new location. It is currently on my local drive but I need to save a copy to our network as a backup. When I try copying the file or "save as" I get the following message:

data error (cyclic redundancy check)

I have no idea what this means or how to fix. I have 13 projects that I need to back up and I am afraid this is going to happen to all of them. Any help is greatly appreciated. 

6 Replies
Ashley Terwilliger

Hi Adena, 

I'm glad you're saving locally first, and then trying to backup on your network - as that's one of our best practices to prevent corruption! 

I haven't seen that error message before for Storyline files, so I took to google quick and found that error message may be an issue with your Windows set up. You may want to follow along with the steps here and engage the help of your IT team! 

I hope that helps!