10 Replies
Ryan Frasch

Hi Jim,

Well, I did find out what was causing my phone to crash - turning it from portrait to landscape view (or vice versa) was what crashed it.

I have had issues in the past with audio and html 5, but for me the issue was if you have more than one audio or video track on a scene, then neither of them will play with html 5.  For example, I had some light background music and a voice over.  To get around that, I brought both audio files into an external audio editor and mixed them there, and output just one .mp3 file.

Hope this helps!

Peter Anderson

Glad to hear you got it resolved, Ryan! Great news

And Jim, in addition to Ryan's advice, we're aware of several other issues affecting audio in HTML5 including the fact that media must be triggered by the user, rather than triggered automatically. You may also want to ensure that Mobile Safari's "Private Browsing" feature has been turned off

Jim Morgan

Peter Anderson said:

Glad to hear you got it resolved, Ryan! Great news

And Jim, in addition to Ryan's advice, we're aware of several other issues affecting audio in HTML5 including the fact that media must be triggered by the user, rather than triggered automatically. You may also want to ensure that Mobile Safari's "Private Browsing" feature has been turned off


Well I wish it were that simple to troubleshoot.  Users do not need to trigger audio in my HTML courses most/some of the time.  It is hit and miss.  One time I start the course and the audio plays.  Next time it does not.  I'm having a hard time nailing down the issue.