1 Reply
Ashley Terwilliger-Pollard

Hi Angela,

Have you tried logging out and back into the desktop application after processing your subscription? That should give all the tools and applications the reset it needs. 

You'll want to check that you're using the correct Articulate ID for your subscription (in case you started the trial with a different email). I see three possible accounts for you, the one you're using to post here and another one connected to a @yahoo email address, and a third one. The one that appears to be your work account linked here is the one on your subscription.

If you're still having trouble, please connect with our Support Team!