"Play media" trigger not working properly on the second visit
I have this project with many small videos and some slides here and there where I added a cute play button on top of the video on which I added the trigger "Play Media" "When user clicks playBtn" which is working fine the first time the user clicks on it. There's also a change state of playBtn state to hidden while the video is playing.
Then at the end of the video, I added a trigger "change state of" playBtn back to Normal "when media X completes". All of this is working fine.
The problem we have (and also our client!) is the second time you want to "play media"... The video starts anywhere but at the beginning. It's really random.
We are using Storyline 2, but I also tested the output of the Storyline 360 and the result is the same. I came to the conclusion that the problem is probably only on the Flash version of the output... because we don't have this issue on a tablet or when running the HTML5 version of the project in a browser on a PC.
Anyone else ever experienced this? And if so, did you happen to find a solution? I am looking for a solution since a few days and can't seem to be able to figure it out on my own. :(