1 Reply
Ren Gomez

Hi HMCTS,

Happy to help! Without seeing your .story file or an image, it seems you may have a set a smaller Story Size under your Design tab, and the Modern Player isn't adjusting as well as you'd like. Try to switch to the Classic Player and see if that helps!

Another resource to review is our tips for working with story size.

Ultimately, the best way we can help is by taking a look at your setup. Are you comfortable with sharing your .story file for testing? You can share it publicly here, or privately with our support engineers. We'll delete it when we nail down what's going on!