Quiz scores not recording correctly
I am wondering if anyone has experienced this and may know what is gong on.
The set up: We have a training that is made up of multiple modules (created using Storyline 360). Each module has a quiz that is split into thirds, so that the learner completes a third of the module and gets quiz questions, etc... The results slide compiles all 25 quiz questions.
The problem: We have had 2 trainees so far tell us that their quiz score at the end does not reflect how they should have scored (more answers are being recorded as incorrect). Digging a bit deeper, one trainee indicated that when reviewing the quiz, the first 9 questions show as incorrect, even though the response shown on the screen is correct. Even more puzzling, this is not happening all of the time. So one trainee may not have a problem with a quiz while another one will. Even more puzzling, the two trainees who have had this issue experienced it on two different course modules. Trainees can stop and resume course modules (they do not have to be completed in one sitting).
If anyone has an ideas as to what may be happening or ideas for troubleshooting, that would be very welcome.