7 Replies
Alyssa Gomez

Hi Lynn!

The best way to pinpoint the cause of this issue is to test the published file in another environment. You've got a couple options!

I'd be happy to help with that testing, if you'd like! With your permission, I can take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Katie Riggio

Thanks for having a look at SCORM Cloud, Lyu!

If your project works correctly in another LMS environment, that tells us the issue likely lies within your LMS. For next steps, let's enable LMS debug mode to capture the communication flowing back and forth between your Storyline file and Brightspace. Then, share that data with your LMS administrator to see what the culprit is. 

Let us know what they think!

Lynn Lewandowski

Hello,  The file has been reviewed in our LMS with no luck. We are unable to see any documented interaction with the sliders in the debug file.  Here is what I did notice.

In attachment I have a slider that is known as Slider 2. in the trigger column, it is named Slider 1.  I am unable to change this.

In attachment 2, I am unable to choose any slider other than Slider 1.  

Please let me know if this could be the source of the issue.

Alyssa Gomez

Hi Lynn,

I wouldn't think the slider names would cause the issue in your LMS since you didn't see the issue happen in SCORM Cloud. We'd be happy to take a closer look if you'd like to get more eyes on it!

If that works for you, you can upload your file privately to our support team here, and they'll delete it when they're done troubleshooting. 

Katie Riggio

Thank you for sharing your project with us, Lynn!

I scanned through the settings in Storyline 2, Update 13, where I don't see anything there that would cause the sliders to fail in the published output. A real stumper, as your setup looks great!

Also, sorry the slider name won't budge. When I click on 'Slider 2' next to Variable, a drop-down menu to change its name appears. Here's a quick Peek recording of what I see!

From here, I'd like to get more expert eyes on this. I've shared this discussion with our Support Engineers so we can dig deeper. Keep an eye out for an email from the team soon, and I'll follow along!