Storyline 2 keeps crashing after Update 6

Trying to do work at home and just ran Update 6 for the Storyline 2 copy I have installed. Now, every time I try to rename an object on the timeline, as soon as try to type one character in the name field, Storyline crashes and displays the message: Articulate Storyline 2 has stopped working. It appears to work fine while performing other tasks, like adding an object to a slide, saving, etc.

I tried rebooting with no luck. I uninstalled the program, rebooted and reinstalled a newly downloaded Update 6 installer, but that didn't work. The problem occurs in different Storyline 2 project files, including a new one that I created just to test.

The program worked fine prior to running the update, though I hadn't used it at home for a few weeks. My computer did act a little strange when I initially ran the update, as all of my open folder closed while it was installing. That didn't happen in subsequent reinstalls.

Working locally on Windows 7, 64-bit.

26 Replies
Leslie McKerchie

Hello Selassie and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know what you are experiencing in your course.

I took a look at the file you've shared and do not have any issue viewing the course in Storyline 2. Is it a particular scene? I'd be happy to take another look.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should conduct a repair of your software.