Storyline Administrator ???

One of my counterparts is trying to change the player settings. However, she does not have the "Other" button in the Player Properties. Also, my screen shows the name of the file and Articulate Storyline (Administrator) at the top of the screen but hers does not. I've never noticed this before. Can someone help me with how to correct this?

14 Replies
Brandy S Bain

Hi there Ashley, do you know why the 'administrator' setting is showing? I recently purchased Storyline as a single users and initially everything was looking normal until yesterday when opened an existing Storyline file. The file name had 'administrator' at the end.

I don't know what it means and if it has any impact to the file or what I can and cannot do.

Please let me know.

Leslie McKerchie

Hi Brandy!

Looks like you may be replying via e-mail, which does not allow your attachments to come through. 

Looks like your email signature came through when you replied via email also. You can remove that if needed - quick Peek video here if you need help.

You can attach your items right here in the reply window:

Ashley Terwilliger-Pollard

Thanks Brandy  that confirmed what I thought. It looks like you're running Storyline as an administrator on your system - which is 100% okay. Storyline needs to always be installed with administrator privileges, but activated by the end user - and in some cases those are the same person. To see it that way, you may have right clicked on the program and chosen to Run as Admin or logged into the computer using your admin account.

It shouldn't cause you any difficulty with accessing and using Storyline - but if it does, please let me know!

Rikiah Pratt


So, I know this thread is old but this is happening to my co-worker. She has the Administrator tag at the end of her file name and it is not allowing her to preview files. I am guessing this is why she can't preview files. Because I can preview the file that she is trying to preview on my computer. Until I give it to her, then I get the same error message she is getting which is attached below. Can someone help with this.

Katie Riggio

Hi, Rikiah. Glad to hear your teammate reached out to our team!

Could you share the case number with me, so that I can follow along and share any relevant insight here? She should have received it in a confirmation email from I'll also share your handy updates and experience in the case as we continue to troubleshoot!

By the way, it looks like you may have replied by email where your contact information came through to the public forum. Feel free to edit your reply here