Video Works on iPhone, but Text, Objects on the Same Screen Don't Display (SL2)

I apologize up front if this answer exists. I'm sure it does, but cannot seem to find it. 

I have a course built in Storyline 2, consisting of mp4 videos with some pop ups above the the videos on the screen as well as layered on top of the video. 

When I view it on my iPhone (from my LMS, LearnUpon), I only see the video but not the popup texts or objects. (Secondarily, I also notice the video seems to detach from the course and display on its own without the course appearing around it. Maybe that's an option I inadvertently selected.)

I wonder why this is happening.  I'm using Safari in my iPhone.

2 Replies
Ashley Terwilliger-Pollard

Hi Bridget,

No apologies necessary - we're here to help, always. 

When you include videos in Storyline 2, Storyline 1, and Studio '13 courses they'll always fill iPhone screens, and open in a new window/tab. It's a "feature" of Mobile Safari that they'll automatically scale videos to fit the screens of smaller devices, such as iPhones. 

With the changes we've made to Storyline 3 and Articulate 360, we're able to work around that feature in Safari iOS 10 or later, but that same change can't be applied back to Storyline 2 based on the differences in HTML5 output, versions, etc.