Videos with Separate Voiceover - Audio Does Not Play/Timeline Doesn't Start

I have a project where I am creating a "news anchor" who shows various clips on the screen, along with an overall voiceover (the video clips may have some sound, but I don't want it to be heard).

I am finding that upon inserting my voiceover, the project will not not play by clicking the play button on the main timeline (red scrub marker just sits there).

Previewing the slide actually plays the slide (transitions videos/images, etc.), but without the audio - and the seekbar doesn't actually start even though the slides are running. If I click the play button on the seekbar during preview, it pauses the project - and then after pressing play again, my audio runs, but out of sync with the slide. This behavior persists through publishing.

I thought I would try adding a trigger to make sure the audio file would play upon the timeline starting, but since my timeline (according to the seekbar) isn't actually starting, it had no effect. I removed the trigger and still having the same issue.

Is the complication that I have inserted video files with another audio file? I know there are limitations in publishing to HTML 5 with more than one video/audio file, but should I be able to do this in some form? FYI all of my video files (2) are on the same layer as the 1 audio file, if that matters, and the project is meant to be just 1 slide that plays all the way through like a video (so, no action needed in terms of clicking "next" from the user).

11 Replies
Ashley Terwilliger

Hi Chantelle,

You mentioned that the audio isn't playing in preview either, which sounds like an issue in the file itself. I'd want to first look at if you're following along with the guidelines detailed here. 

Than, I'd suspect if it's still not working in preview to play the audio we'll need to take a look at your .story file in terms of how you have set it up. You could share just a few sample slides here for us to take a look at it. 

Alyssa Gomez

Hi there Jessica! Thanks for sharing your file here. I took a look, and I found that the audio played on each slide by clicking the Next button in the player. It worked for me both in Preview mode and when I published to web. Here's a link to the published output, so you can test it on your end. 

Were you seeing these issues in Preview mode, or after publishing?

Alyssa Gomez

Hi Jessica, are you seeing this issue within your client's LMS? I just published the content to LMS (SCORM 1.2) and uploaded it to SCORM Cloud, which is an industry standard for LMS testing. Here's the link to the content within SCORM Cloud. 

I'm not seeing any issues with the audio there. If you are seeing issues while previewing your course within the client's LMS, then this could be an issue specific to that LMS. You next step would be to open a support case with the LMS provider to troubleshoot the issue. They’ll know how best to help with LMS-specific problems.

Jessica Abel

I don't have access to their LMS. I was sharing the published files with them so that they would be able to upload the courses to the LMS themselves. They are previewing the courses by clicking Story.html from the downloaded files. 

I can't understand that when you publish the course it is working fine but when I publish the course, it isn't. Perhaps when they upload the course to their LMS it will be fine? 

Alyssa Gomez

Ah, I see. Thanks for that update. You'll want to be sure that you and your client are reviewing the course in the environment for which it was published. For example, if you published for LMS, you'll want to upload it to the LMS to review it. If you review a Storyline course on your local hard drive (which is what your client is doing), you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail. 

Since you mentioned you don't have access to the LMS, you can always create a free account in SCORM Cloud and test it there. I hope this helps!