Link to external document - CBT content gets lost in background
I'm wondering if anyone has any advice for my predicament.
Occasionally, I need to link to a document that is housed on an internal SharePoint site. This is the preferred method to ensure learners are always seeing the most up-to-date version, and prevents us from needing to update content each time a change is made.
I do this by simply creating a hyperlink and entering the SharePoint link as the destination.
The problem, however, is the document opens in a new window, and users frequently "lose" the CBT content behind other windows. Once a person closes the document, our LMS screen typically shows and users get caught in a loop of trying to relaunch the CBT. I get calls frequently, and have to point out to users that the content didn't get lost or closed, just hidden by another window.
Is there a better way to approach this, or settings I can adjust to make this easier on the end-user?