Alyssa Gomez
Alyssa Gomez Staff
Customer Happiness Specialist at Articulate
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"Hi Amanda, We'd love to have a look at the updated XLIFF file that won't import into your course. Would you mind sharing it with us..."
  • 1 day ago09/23/21 at 9:45 pm (UTC)
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Alyssa Gomez replied to the discussion Videos to Automatically Play in Rise
"Hi Harry, Storyline blocks that contain audio or video in the first slide autoplay in Firefox and Microsoft Edge. They don't au..."
  • 1 day ago09/23/21 at 9:26 pm (UTC)
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"Hi Amanda! Is this happening in courses you already published or is this only happening in courses on your Rise 360 dashboard? Do you not..."
  • 1 day ago09/23/21 at 9:23 pm (UTC)
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Alyssa Gomez replied to the discussion Preview Links Not Working
"Hi Kristoffer! Are you using the Share link, shown below? If so, this link should work in Chrome and Edge. If you are u..."
  • 1 day ago09/23/21 at 9:15 pm (UTC)
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Alyssa Gomez replied to the discussion Moving image right in a Image+text block
"I'm glad that solved the issue, Lisa! Tacha, please let us know if you're still having trouble with the Enable zoom on image click&n..."
  • 1 day ago09/23/21 at 9:06 pm (UTC)
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"Hi there, Mona. That course is part of the professionally designed pre-built content in Rise.com! You can view some of these sa..."
  • 1 day ago09/23/21 at 9:04 pm (UTC)
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Alyssa Gomez replied to the discussion Rise 360 is not processing audio
"Hi Brad! It sounds like the file size is under the maximum limit, so I wouldn't expect you to have issues uploading it to Rise 360. Would..."
  • 2 days ago09/23/21 at 4:53 pm (UTC)
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Alyssa Gomez replied to the discussion Embed Rise360 App in Angular?
"Hi there! While I don't have experience using Angular, I wanted to share this article in case it helps to get you started: Rise 360: How..."
  • 3 days ago09/22/21 at 9:49 pm (UTC)
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Alyssa Gomez replied to the discussion Problem with embedding file in rise
"Hi Mandy! Can you provide a link to the file you're trying to embed in the accordion block? I'd like to test embedding it from my side. I..."
  • 3 days ago09/22/21 at 9:35 pm (UTC)
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Alyssa Gomez replied to the discussion Open Target in New Window
"Hi Robert! Tell me more about how you created the button. Did you set the destination to "Send an Email" as shown below? Also, do you ha..."
  • 3 days ago09/22/21 at 9:27 pm (UTC)
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Alyssa Gomez replied to the discussion Undo action?
"I'm sorry that happened to you! You're right -- Ctrl + Z (or Command + Z on a Mac) will undo deleted text within a text box, but it ..."
  • 3 days ago09/22/21 at 9:07 pm (UTC)
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Alyssa Gomez replied to the discussion Rise Arabic/Hebrew Workaround
"Thanks for asking, Andrew. We don't have right-to-left support on our development roadmap right now, but I appreciate you letting us..."
  • 3 days ago09/22/21 at 8:58 pm (UTC)
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"Hi Cynthia! The "retake" button will always appear on the quiz results screen until the learner uses all of their quiz attempts. The..."
  • 3 days ago09/22/21 at 8:53 pm (UTC)
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"Hello, Arvinder! I'm sorry you're hitting that error! Here are a few things you can try: Delete the image block, and add a new inage blo..."
  • 4 days ago09/21/21 at 9:12 pm (UTC)
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Alyssa Gomez replied to the discussion I can't add a collaborator
"Hi Kevin, If this person is not able to get an Articulate 360 Teams account, you can send a copy of the course to them. Keep in mind..."
  • 4 days ago09/21/21 at 8:53 pm (UTC)
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"Hi Anne! There isn't a way to prevent the learner from skipping ahead to the quiz while also allowing the learner complete the lesso..."
  • 4 days ago09/21/21 at 8:49 pm (UTC)
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Alyssa Gomez replied to the discussion Storyline Block in Rise in Mobile Device
"Hi Jérôme, , Learners using a mobile device will see a play button on top of any Storyline block. This is expected behavi..."
  • 4 days ago09/21/21 at 8:46 pm (UTC)
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Alyssa Gomez replied to the discussion PDF Copy Protection
"Hi there! How are you inserting this PDF into your Rise 360 course? Are you using a multimedia embed block to embed the PDF in the lesson..."
  • 4 days ago09/21/21 at 8:36 pm (UTC)
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Alyssa Gomez replied to the discussion Make Your PDF Pop in Rise 360
"Hi Mira! Just to add, the course containing the PDF will not need to be published and uploaded to the LMS. That's because the PDF attachm..."
  • 5 days ago09/20/21 at 2:15 pm (UTC)
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Alyssa Gomez replied to the discussion Free form question with no correct answer
"Hi Wade, Right now, the best way to add open-ended, survey questions to a Rise 360 course is to embed a survey from a third-par..."
  • 9 days ago09/16/21 at 9:41 pm (UTC)
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"Hi Karin! It sounds like you've almost got it. Please read through these steps to see if there's one you've missed: Delete the current S..."
  • 9 days ago09/16/21 at 9:33 pm (UTC)
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"Hi Deb! The text editor used in Rise 360 doesn't support formatting the bullet or numbering color. We're requesting improv..."
  • 9 days ago09/16/21 at 9:28 pm (UTC)
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"Hi Roseangela! Did you upload the LMS output file to your learning management system before testing the quiz? If not, please give that a ..."
  • 9 days ago09/16/21 at 9:26 pm (UTC)
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Alyssa Gomez replied to the discussion Rise Quiz not letting you continue
"Hi Zoe! We'd love to take a look at your quiz. Please send us your Rise 360 course share link by opening a case here. We'll let you know ..."
  • 9 days ago09/16/21 at 9:25 pm (UTC)
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Alyssa Gomez replied to the discussion Modules for Quiz in rise 360
"Hi Charitha! Rise 360 sends the results of one quiz to your LMS. If you break your quiz into four smaller quizzes, you'll only be ab..."
  • 10 days ago09/15/21 at 9:00 pm (UTC)