Alyssa Gomez
Alyssa Gomez Staff
Customer Happiness Specialist at Articulate
Activity
Alyssa Gomez replied to the discussion Preview Links Not Working
"Hi Russell, thanks for chiming in here. What happens when you click Preview for each lesson in your course? Also, do you notice a di..."
  • 3 minutes ago10/25/21 at 2:38 pm (UTC)
Activity
"Hi Sheri! We'd love to take a closer look at your course. Please copy the Share link, and paste it into our Support case form here. We'll..."
  • 5 minutes ago10/25/21 at 2:35 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Exporting to Absorb Package Upload Error
"Hi Nicole! I'm sorry you're having a tough time uploading Rise 360 SCORM packages into Absorb LMS. Have you tried unzipping and rez..."
  • 8 minutes ago10/25/21 at 2:32 pm (UTC)
Activity
"Hi Rangsarit! Thanks so much for reporting this problem to us -- we are seeing the same thing. We'll take a closer look into why this cha..."
  • 7 days ago10/18/21 at 9:24 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Multiple languages in one course
"Hi Loredana! Bundling several languages into one Rise 360 course can be tricky, so I recommend creating a separate course for each l..."
  • 7 days ago10/18/21 at 9:19 pm (UTC)
Activity
"Hi Sharon! You may want to add another slide after the Engage 360 slide. Insert the course completion trigger on that second slide. Let m..."
  • 7 days ago10/18/21 at 9:16 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Spanish Rise Course
"Great question, Kelly! Since Rise 360 can only display text labels in one language, there isn't a way to bundle multiple languages i..."
  • 7 days ago10/18/21 at 9:14 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Rise & Google Analytics?
"Hi Ina! Geotagging isn't a native feature in Rise 360, but I'll open the floor to the community to share their experience with geotagging..."
  • 10 days ago10/15/21 at 9:18 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Multiple languages in one course
"Hi Loredana! Thanks for clarifying that each language is available in a separate Rise course. Could you host each language course on a we..."
  • 10 days ago10/15/21 at 9:16 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Creating and Sharing Rise 360 Templates
"Hi Maureen! If you want to create a full course template, follow these steps: Create a new Rise 360 course, and design it as a template ..."
  • 11 days ago10/14/21 at 9:42 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Storyline blocks delay in Rise
"Hi Rhoda! Yes, your steps are correct: Publish each Storyline module to Review 360. Insert the three Storyline blocks in your Rie 3..."
  • 11 days ago10/14/21 at 9:18 pm (UTC)
Activity
"Hi Edward! Just a clarification here -- you can track the Storyline Block quiz score by choosing the quiz tracking option when ..."
  • 11 days ago10/14/21 at 9:11 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Different colours on bullets in list?
"Hi Sara! The text editor in Rise 360 is different than the one in Storyline 360. We're requesting improvements in the text editor th..."
  • 11 days ago10/14/21 at 9:07 pm (UTC)
Activity
Alyssa Gomez replied to the discussion passing points are not transferred
"Hi there! When you complete the course in your learning management system, does the status show "Complete"? Can you tell me more ab..."
  • 11 days ago10/14/21 at 9:05 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Star button on Rise 360
"Hi Julia! While you can change the text on the button, there isn't a way to change the button's size. Thanks for letting us know you'd be..."
  • 11 days ago10/14/21 at 9:03 pm (UTC)
Activity
"Hi there! I'm sorry you saw some unexpected changes and had trouble customizing the background color of your text block. We've fixed..."
  • 11 days ago10/14/21 at 6:51 pm (UTC)
Activity
"Hi Kris! I don't have personal experience with Adobe DocumentCloud, but do you see a place where you can copy an embed code for that docu..."
  • 18 days ago10/07/21 at 9:54 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Publish individual Rise lessons
"Hi Drew, thanks so much for sharing some insight into how your team uses Rise 360. For now, your best bet is to publish each lesson as a ..."
  • 18 days ago10/07/21 at 9:37 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Stop auto-play in embedded video - Rise
"Hi Steph, Thanks for chiming in here, and I'd love to hear more about what you're seeing. What block types are you using? If you're able ..."
  • 19 days ago10/06/21 at 9:27 pm (UTC)
Activity
"Hi Sandeep, thanks for including that screenshot! There isn't a way to adjust the font size of the text on the course main menu page righ..."
  • 19 days ago10/06/21 at 9:13 pm (UTC)
Activity
"Hi Randstad! It sounds like you need a learning management system (LMS) to host your Rise 360 content. With an LMS, you c..."
  • 19 days ago10/06/21 at 9:11 pm (UTC)
Activity
Alyssa Gomez replied to the discussion FORCED_COMMIT_TIME value of 60000 (60k)
"Hi everyone! Our team has made improvements to the FORCED_COMMIT_TIME variable in Rise 360. Newly exported Rise 360 courses exported usin..."
  • 19 days ago10/06/21 at 4:46 pm (UTC)
Activity
Alyssa Gomez replied to the discussion How often does Rise ping the LMS?
"Hi everyone! Our team has made improvements to the FORCED_COMMIT_TIME variable in Rise 360. Newly exported Rise 360 courses exported usin..."
  • 19 days ago10/06/21 at 4:45 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Rise 360
"Hi Niescha, Please try this simplified embed code, and let me know if that works better for you! <iframe src="https://forms.office.com..."
  • 20 days ago10/05/21 at 7:29 pm (UTC)
Activity
Alyssa Gomez replied to the discussion Author of concent
"Hi Lauren! Did you know you can send a copy of a course to another author with your freelance subscription? Hopefully that..."
  • 20 days ago10/05/21 at 7:20 pm (UTC)