Alyssa Gomez
Alyssa Gomez Staff
Customer Happiness Specialist at Articulate
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Alyssa Gomez replied to the discussion Superscripts in Rise Course Title?
"Hi Lori, While you can insert a registered "®" symbol in a Rise 360 course title, it's not possible to make it smaller or a superscript. ..."
  • 27 days ago11/08/21 at 10:03 pm (UTC)
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Alyssa Gomez replied to the discussion Course Backup
"Hi Howard! In addition to what Karl shared with you, the following article explains what your organization can do if they need to remove ..."
  • 27 days ago11/08/21 at 9:47 pm (UTC)
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Alyssa Gomez replied to the discussion Can the Start button be removed?
"Hi Cassie, There isn't a way to move the start button on the course landing page -- thanks for asking! "
  • 27 days ago11/08/21 at 9:43 pm (UTC)
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Alyssa Gomez replied to the discussion Rise component character limits
"Hi Joyce, There's no character limit for the accordion block. Great idea to use it as a glossary! "
  • 27 days ago11/08/21 at 9:42 pm (UTC)
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Alyssa Gomez replied to the discussion Lottie files
"Hi Tyler! No updates yet, but you're in the right place. We'll let you know if anything changes!"
  • 27 days ago11/08/21 at 9:37 pm (UTC)
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Alyssa Gomez replied to the discussion Tracking progress (without quiz)
"Hi Liesbet! Right now, Rise 360 will report Incomplete or Complete, but not percent partially complete. We have seen simil..."
  • 27 days ago11/08/21 at 9:35 pm (UTC)
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Alyssa Gomez replied to the discussion Slide Show in RISE
"Hi Ina! You'll want to host your PowerPoint on a web server or on a shared drive (like Google Drive or Dropbox). Then, you can get a link..."
  • 1 month ago10/27/21 at 9:49 pm (UTC)
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Alyssa Gomez replied to the discussion Format painter for Rise
"Thanks for adding your voice, Deb! "
  • 1 month ago10/27/21 at 9:36 pm (UTC)
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"I'll share this information with Shiela so you can continue working with her in your case!"
  • 1 month ago10/27/21 at 9:32 pm (UTC)
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"Hi Jenn! You can click-and-drag the markers in the left panel to rearrange the order. The order in the left panel determines the order of..."
  • 1 month ago10/27/21 at 9:30 pm (UTC)
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"Hi there! You can use Replay 360 or any video editing tool that allows you to add a screenshot to the first frame of a video. Then, ..."
  • 1 month ago10/27/21 at 9:24 pm (UTC)
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Alyssa Gomez replied to the discussion Rise Courses in Articulate Review
"No updates to share yet, Sherry. Thanks for checking in!"
  • 1 month ago10/27/21 at 9:23 pm (UTC)
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"Hi Elizabeth! When you transfer a course that contains a custom font to a new course owner, the custom font remains in the course. This w..."
  • 1 month ago10/27/21 at 7:03 pm (UTC)
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"Hi Ken! Do you have the option to create this course in Storyline 360 instead of Rise 360? Storyline 360 offers fully customizable n..."
  • 1 month ago10/27/21 at 6:33 pm (UTC)
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"Thanks for checking in, Aurore. I don't have any new updates to share at this time."
  • 1 month ago10/25/21 at 4:11 pm (UTC)
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"Hi Loren, I'm sorry to hear you lost work in Rise 360, and it sounds like the tab manager extension is going to be helpful! As alway..."
  • 1 month ago10/25/21 at 3:45 pm (UTC)
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Alyssa Gomez replied to the discussion RISE ACCESIBILITY - FOCUS ORDER
"Hi Angelica! While Rise 360 focus order cannot be customized, the keyboard navigation follows Accessible Rich Internet Applications (ARIA..."
  • 1 month ago10/25/21 at 2:47 pm (UTC)
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"Thank you for opening a support case, Sandra! I see my teammate, Shiela, has recently replied back with LMS testing information..."
  • 1 month ago10/25/21 at 2:44 pm (UTC)
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Alyssa Gomez replied to the discussion Preview Links Not Working
"Hi Russell, thanks for chiming in here. What happens when you click Preview for each lesson in your course? Also, do you notice a di..."
  • 1 month ago10/25/21 at 2:38 pm (UTC)
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"Hi Sheri! We'd love to take a closer look at your course. Please copy the Share link, and paste it into our Support case form here. We'll..."
  • 1 month ago10/25/21 at 2:35 pm (UTC)
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Alyssa Gomez replied to the discussion Exporting to Absorb Package Upload Error
"Hi Nicole! I'm sorry you're having a tough time uploading Rise 360 SCORM packages into Absorb LMS. Have you tried unzipping and rez..."
  • 1 month ago10/25/21 at 2:32 pm (UTC)
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"Hi Rangsarit! Thanks so much for reporting this problem to us -- we are seeing the same thing. We'll take a closer look into why this cha..."
  • 2 months ago10/18/21 at 9:24 pm (UTC)
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Alyssa Gomez replied to the discussion Multiple languages in one course
"Hi Loredana! Bundling several languages into one Rise 360 course can be tricky, so I recommend creating a separate course for each l..."
  • 2 months ago10/18/21 at 9:19 pm (UTC)
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"Hi Sharon! You may want to add another slide after the Engage 360 slide. Insert the course completion trigger on that second slide. Let m..."
  • 2 months ago10/18/21 at 9:16 pm (UTC)
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Alyssa Gomez replied to the discussion Spanish Rise Course
"Great question, Kelly! Since Rise 360 can only display text labels in one language, there isn't a way to bundle multiple languages i..."
  • 2 months ago10/18/21 at 9:14 pm (UTC)