Chino Navarro
Chino Navarro Staff
Articulate
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Chino Navarro replied to the discussion Rise and Elevate LMS Troubles
"Hi Karin, skipping a lesson shouldn't cause any issues with saving your progress. Once you resume the course, you should be sent back to ..."
  • 8 days ago10/15/21 at 12:44 pm (UTC)
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Chino Navarro replied to the discussion Moving my courses to a Future Account
"Hi Nick, thanks for reaching out. There isn't a way to download a Rise 360 course and upload them into a different Rise 360 account. The&..."
  • 8 days ago10/15/21 at 12:17 pm (UTC)
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"Hi Roisin, sorry to hear that you are also experiencing this issue. We would love to take a closer look at your course. Can you send your..."
  • 9 days ago10/15/21 at 11:40 am (UTC)
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"Hi Jane! I am here to help. The Storyline interaction's completion depends on the Storyline's tracking settings. For example, if you have..."
  • 10 days ago10/13/21 at 1:09 pm (UTC)
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Chino Navarro replied to the discussion Embedded PDF: How to remove Meta Data Tag
"Hi Gopalakrishnan! I am here to help. Have you tried deselecting the Show metadata checkbox? Here is a sample screenshot:"
  • 11 days ago10/13/21 at 12:05 pm (UTC)
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"Hi Peter, thanks for checking in. We don't have any updates to share yet, but we will post them here once we do. "
  • 18 days ago10/06/21 at 10:35 am (UTC)
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"Hi Dalia, sorry to hear that you are experiencing the same issue. Have you tested your course on a different LMS such as SCORM Cloud..."
  • 18 days ago10/06/21 at 7:50 am (UTC)
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Chino Navarro replied to the discussion Publish individual Rise lessons
"Hi Drew, thanks for letting us know that you are interested in being able to publish specific lessons or sections in your Rise 360 course..."
  • 18 days ago10/06/21 at 6:38 am (UTC)
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"Hi Stevie, thanks for letting us know that you want to customize further the look and feel of your Rise 360 course. Can you tell me what ..."
  • 18 days ago10/06/21 at 6:27 am (UTC)
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Chino Navarro replied to the discussion Rise 360 - Note Taking Feature?
"Hi Julie, thanks for letting us know that you need this feature as well. "
  • 19 days ago10/05/21 at 10:15 am (UTC)
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Chino Navarro replied to the discussion SCORM 1.2 Suspend Data inconsistency
"Hi Andrew, thank you for sharing your findings. We would love to take a closer look. Feel free to open a case here. Our support engineers..."
  • 19 days ago10/05/21 at 10:06 am (UTC)
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"Hi Megan, thanks for checking in. We don't have any updates to share yet, but we will post them here once we do."
  • 19 days ago10/05/21 at 9:21 am (UTC)
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Chino Navarro replied to the discussion Rise 360 share link expiry
"Hi Shannon, sorry to hear about the share link of your course. Yes, we can continue troubleshooting; please open a case here. Our support..."
  • 20 days ago10/04/21 at 9:56 am (UTC)
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"Hi Concetta, sorry to hear that you are experiencing the issue again. We would love to take another look into this. Feel free to open a c..."
  • 22 days ago10/01/21 at 12:49 pm (UTC)
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"Hi Katherine, I responded to your other post about this issue. It looks like you are experiencing the video issue with the share link. We..."
  • 22 days ago10/01/21 at 12:33 pm (UTC)
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"Hi Katherine, sorry to hear that you are experiencing issues with playing your Rise 360 videos. To confirm, is this happening when course..."
  • 23 days ago10/01/21 at 4:43 am (UTC)
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Chino Navarro replied to the discussion Rise Size project
"Hi Angela, awesome to see that Robert, one of our support engineers, was able to help you out."
  • 24 days ago09/30/21 at 10:39 am (UTC)
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Chino Navarro replied to the discussion rise audio
"Hi Jennifer. Rise blocks that allow audio has a button to directly record audio into the block. Here is a screenshot of i..."
  • 24 days ago09/30/21 at 8:51 am (UTC)
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Chino Navarro replied to the discussion Can I change a thumbnail on a video?
"Hi Hannah, thanks for checking in. We don't have any updates to share yet, but we will post them here as soon as we do. "
  • 24 days ago09/30/21 at 8:31 am (UTC)
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Chino Navarro replied to the discussion Does the RISE quiz give pass/fail?
"Hi Daya, sorry to hear that you are having problems uploading your Storyline interaction into your Rise 360 course. Can you send us a scr..."
  • 24 days ago09/30/21 at 8:29 am (UTC)
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"Hi Mikkel, we would love to take a closer look into this, please open a case here. Our support engineers are ready to help. "
  • 25 days ago09/29/21 at 8:16 am (UTC)
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Chino Navarro replied to the discussion Importing a translated file
"Hi Farhang, sorry to hear that you have a problem importing your translated XLIFF file back into your Rise 360 course. We would love to t..."
  • 25 days ago09/29/21 at 7:52 am (UTC)
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"Hi Shilpa, thanks for reaching out. Rise 360 courses are fully responsive, so your images may have different dimensions as they adapt to ..."
  • 25 days ago09/29/21 at 7:48 am (UTC)
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Chino Navarro replied to the discussion Error Adding PowePoint File
"Hi Allie, sorry to hear that you have problems uploading a Powerpoint presentation into the Attachment block. Can you send us a screensho..."
  • 25 days ago09/29/21 at 6:01 am (UTC)
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"Hi Annemarie, thanks for checking in. We don't have any updates to share yet about this issue, but as soon as we do, we will post it here..."
  • 25 days ago09/29/21 at 5:39 am (UTC)