Chip Ritter
Chip Ritter Staff
Sr. Customer Success Manager at Articulate
  • About
  • Bozeman, Montana
  • Contact Me
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"Hi Mary, Thanks for reaching out about this. I'm sorry about any misunderstanding or miscommunication about the differences between ..."
  • over 1 year ago07/24/20 at 10:39 pm (UTC)
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"Hi Rebecca, Thank you for reaching out to us about your Articulate 360 subscription at this difficult time. Please accept my condolences ..."
  • almost 3 years ago01/31/19 at 8:37 pm (UTC)
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Chip Ritter replied to the discussion Fuzzy text and images SL360 in Chrome
"Hi, Mandi! My name is Chip Ritter and I'm a Customer Success Manager here at Articulate. I'm sorry for the frustration this has caused. I..."
  • over 3 years ago04/05/18 at 9:12 pm (UTC)
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Chip Ritter replied to the discussion How to start with Articulate?
"Hi Rachna! First, congratulations on taking the first steps to becoming an Instructional Designer! I know you'll find E-Learning Heroes a..."
  • over 4 years ago05/26/17 at 3:49 pm (UTC)
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"I'm confident you could reproduce a lot of that using Storyline 360. It's a matter of applying the techniques needed. Since the basis of ..."
  • over 4 years ago03/15/17 at 2:04 pm (UTC)
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"Hi Mario! Thanks for your post! Based on what you've described I'd recommend Articulate 360 and, specifically Storyline 360. There are se..."
  • over 4 years ago03/14/17 at 2:56 pm (UTC)
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Chip Ritter replied to the discussion Articulate 360
"Hi Lawrence! Just wanted to give you a heads up that responding via email includes your signature here in ELH. You are welcome to visit t..."
  • almost 5 years ago02/28/17 at 3:57 pm (UTC)
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"Hi Paula, I don't play a lot of video games either so no worries. If you're at the very beginning, look for the red button at the bottom ..."
  • 5 years ago11/04/16 at 8:52 pm (UTC)
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"That was fantastic! Thank you for sharing Heroland! Incredible work!"
  • 5 years ago11/03/16 at 5:18 pm (UTC)
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Chip Ritter replied to the discussion Wondering
"You're very welcome! I'm glad it helps. I'm so glad to hear you're loving Storyline 2! See you at DevLearn!"
  • 5 years ago10/24/16 at 4:16 pm (UTC)
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Chip Ritter replied to the discussion Flash & HTML5
"Hi, Casey. Thanks for your post. If you published your courses without checking the box for HTML5 support, it very well might. I'm not 10..."
  • 5 years ago10/24/16 at 2:41 pm (UTC)
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"Hi, Steve. Thanks for your post. I can see you submitted a case and got a response from our support team already. I hope those solutions ..."
  • 5 years ago10/24/16 at 2:12 pm (UTC)
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"Hi, Beren. Thanks for your post. Hopefully some of our Community members can chime in here with some insight. However, it sounds like it ..."
  • 5 years ago10/24/16 at 2:06 pm (UTC)
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Chip Ritter replied to the discussion Wondering
"Hi Sylvia, Thanks for your post. I can't speak to running Articulate Storyline 2 on a machine with those specs, but I can provide you a ..."
  • 5 years ago10/24/16 at 1:51 pm (UTC)
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"Hi Geoff -- My name is Chip and I'm part of Articulate's Customer Success Team. I'll email you separately about what we can do for you re..."
  • over 5 years ago08/12/16 at 1:51 pm (UTC)
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"Fantastic example, Tim! Have a Happy Thanksgiving!"
  • 6 years ago11/25/15 at 8:13 pm (UTC)
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Chip Ritter replied to the discussion Are you attending DevLearn 2015?
"I'll be there as well! Can't wait to meet everyone!"
  • 6 years ago09/28/15 at 2:56 pm (UTC)
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"Oh, I like that a lot! Nice suggestion, Bob!"
  • over 6 years ago08/03/15 at 8:53 pm (UTC)
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"Hi, Sarah! Thanks for your post.  Graded questions can't be skipped but you can allow the learner multiple tries for a question before m..."
  • over 6 years ago07/31/15 at 10:25 pm (UTC)
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Chip Ritter replied to the discussion Recent Update - Trial Mode?
"Hi Anthony, No, it doesn't. The projects you started and saved and/or the projects you've published will remain saved even if downloaded..."
  • over 6 years ago07/27/15 at 8:58 pm (UTC)
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Chip Ritter replied to the discussion Purchasing Articulate storyline 1
"Thanks for the follow up question. We always support one full version back. You can count on Storyline 1 being fully supported until Stor..."
  • 7 years ago11/05/14 at 1:49 pm (UTC)
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Chip Ritter replied to the discussion Purchasing Articulate storyline 1
"Hi, Suryah! Thanks for your question. Yes, you can still purchase Storyline 1. Please contact us on the Success Team for purchasing instr..."
  • 7 years ago11/03/14 at 3:44 pm (UTC)
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Chip Ritter replied to the discussion Exporting Screen Recording
"Hi Maggie! Welcome to Heroes! Take a look at this tutorial on exporting screen recordings out of Storyline. I hope that helps."
  • 8 years ago09/13/13 at 9:35 am (UTC)
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"Yes, Laurene! That is important! I'm glad you're all squared away. Let us know if we can help you further."
  • 8 years ago09/04/13 at 10:21 am (UTC)
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"Hi Laurene, Thanks for your post and welcome to Heroes! When you publish for the web out of Storyline you'll upload the entire published ..."
  • 8 years ago09/04/13 at 9:01 am (UTC)