Chip Ritter
Chip Ritter Staff
Sr. Customer Success Manager at Articulate
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  • Bozeman, Montana
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Chip Ritter commented on the e‑learning example Storyline: Click-and-Reveal Template With Motion
"I love this, Nicole! I was wondering what was going to happen to the image after you closed the layer. I think it's brilliant that it dis..."
  • 7 years ago11/20/14 at 4:31 pm (UTC)
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Chip Ritter commented on the article Ready... Set... Screencast!
"Great tips, Nicola! One of the things I like the most when interacting with our customers is creating a screencast to show someone how to..."
  • 7 years ago11/20/14 at 4:14 pm (UTC)
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Chip Ritter replied to the discussion Purchasing Articulate storyline 1
"Thanks for the follow up question. We always support one full version back. You can count on Storyline 1 being fully supported until Stor..."
  • 7 years ago11/05/14 at 1:49 pm (UTC)
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Chip Ritter replied to the discussion Purchasing Articulate storyline 1
"Hi, Suryah! Thanks for your question. Yes, you can still purchase Storyline 1. Please contact us on the Success Team for purchasing instr..."
  • 7 years ago11/03/14 at 3:44 pm (UTC)
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Chip Ritter replied to the discussion Exporting Screen Recording
"Hi Maggie! Welcome to Heroes! Take a look at this tutorial on exporting screen recordings out of Storyline. I hope that helps."
  • 8 years ago09/13/13 at 9:35 am (UTC)
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"Yes, Laurene! That is important! I'm glad you're all squared away. Let us know if we can help you further."
  • 8 years ago09/04/13 at 10:21 am (UTC)
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"Hi Laurene, Thanks for your post and welcome to Heroes! When you publish for the web out of Storyline you'll upload the entire published ..."
  • 8 years ago09/04/13 at 9:01 am (UTC)
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Chip Ritter replied to the discussion Turn on Search tab in Storyline
"Hi Valerie! Thanks for posting a welcome to E-Learning Heroes. The search field can be activated by clicking on the Player button under t..."
  • over 8 years ago08/19/13 at 11:02 am (UTC)
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Chip Ritter replied to the discussion Android and Blackberry
"Hi Cheryl, Thanks for your question. Articulate Storyline, by default, publishes to Flash but also supports HTML5 and iOS specifically t..."
  • over 8 years ago08/07/13 at 10:10 am (UTC)
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"Hi Valentino, That is fantastic! You were playing around with this idea when we talked on the phone and I think we both agreed it was pro..."
  • over 8 years ago08/05/13 at 9:03 am (UTC)
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"Hi Valentino, I've been playing with this off and on all day after we spoke this morning. I have not been able to find a way to change th..."
  • over 8 years ago08/02/13 at 3:03 pm (UTC)
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Chip Ritter replied to the discussion No Audio in Screenr Recordings
"I'm not sure what might be causing the issue in your case. However, because you're using ScreenrBusiness I can provide a more direct supp..."
  • over 8 years ago06/18/13 at 3:13 pm (UTC)
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Chip Ritter replied to the discussion No Audio in Screenr Recordings
"Hi Bethre, Thanks for your post. If you're recording your screen in Articulate Storyline and narrating as you go, it's important to keep ..."
  • over 8 years ago06/18/13 at 2:59 pm (UTC)
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Chip Ritter replied to the discussion Can't add multiple annotations
"Hi Steven, Thanks for your post. Yes, there is a way to control whether one annotation shows up at a time or all the annotations show up ..."
  • over 8 years ago06/18/13 at 9:37 am (UTC)
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Chip Ritter replied to the discussion Recent Update - Trial Mode?
"Hi Margot, Welcome to the forums. Yes, you can. Simply choose "Activate" and, most likely, your serial number will be populated there alr..."
  • over 8 years ago06/07/13 at 7:20 am (UTC)
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Chip Ritter replied to the discussion Training Promo Codes???
"Hi Donald, Welcome to the forums. We provide a number of great ways to get trained up on Articulate software. Becoming a member here at E..."
  • over 8 years ago06/07/13 at 7:15 am (UTC)
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Chip Ritter replied to the discussion Dropdown Menu on iPad
"Hi Christine, Could you let me know a bit more about your situation? Are you viewing content through the Articulate Mobile Player or on M..."
  • over 8 years ago06/07/13 at 7:01 am (UTC)
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Chip Ritter replied to the discussion YouTube web page not appearing
"Hi Rodney, You might want to try adding your YouTube video into your course using the Insert Video tool and see if it meets your needs. T..."
  • over 8 years ago06/07/13 at 6:41 am (UTC)
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Chip Ritter replied to the discussion Help: nothing but crashes ...
"Hi David, Thanks for your post and I'm sorry for the frustration. If you're IT department allows you to do so, I might suggest reinstalli..."
  • over 8 years ago05/31/13 at 6:55 am (UTC)
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Chip Ritter replied to the discussion engage interaction not loading
"Hi Nicole, Thanks for your post. Yes, the only way to edit or change a course that you've already created and published is to go back to ..."
  • over 8 years ago05/31/13 at 6:45 am (UTC)
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"Hi Kelly, Thanks for your post. Check out the forum thread linked below. Hopefully, it will provide the solution you need: http://communi..."
  • over 8 years ago05/24/13 at 7:29 am (UTC)
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Chip Ritter replied to the discussion Error: File cannot be opened
"Hi Anagha, Thanks for your post. Could you tell me more about what's going on? What software are you using? Is this an existing project y..."
  • over 8 years ago05/24/13 at 7:19 am (UTC)
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"Hi Nigel, Any content you create and save during the free trial of Articulate software will remain in place after the trial is over. If y..."
  • over 8 years ago05/24/13 at 7:10 am (UTC)
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Chip Ritter replied to the discussion Maker size
"Hi Manfred. Thank you for your post. You are not able change the size of markers in Articulate Storyline, however there a couple of ways..."
  • over 8 years ago05/24/13 at 6:57 am (UTC)
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Chip Ritter replied to the discussion Completion Tracker
"Hi Nathan, No problem. I hope it provides what you need. Best, Chip"
  • over 8 years ago04/26/13 at 2:41 pm (UTC)