Crystal Horn
Crystal Horn Staff
Customer Happiness Specialist at Articulate
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"Hi there, Selina. It sounds like you have things set up properly, but it can be the details that get in the way! Could you privately shar..."
  • 2 days ago09/22/21 at 5:00 pm (UTC)
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Crystal Horn replied to the discussion Adding "Continue" button to Rise Quiz
"Hi there, Alicia. If learners fail the quiz, they won't be able to continue to the next lesson, so it could be a factor. Make sure you're..."
  • 2 days ago09/22/21 at 4:25 pm (UTC)
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Crystal Horn replied to the discussion Changing Font size
"Hi Christina. I don't have an update yet on course-level font size adjustment. It sounds like you're seeing changes you make revert back ..."
  • 2 days ago09/22/21 at 4:13 pm (UTC)
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Crystal Horn replied to the discussion RISE360 - Quiz
"Hey Chris! Great suggestion. For those following, you can publish a Storyline quiz and add it to Rise 360 using a Storyline block. M..."
  • 2 days ago09/22/21 at 4:10 pm (UTC)
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Crystal Horn replied to the discussion RISE SLOW
"Hi there, Carlos. If you are having a slow response time when loading your dashboard or creating a new course, it could be a symptom..."
  • 2 days ago09/22/21 at 4:07 pm (UTC)
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"Hi there, Iris. With today's update to Storyline 360, we've also fixed the issue with 360º images not appearing when you first view ..."
  • 3 days ago09/21/21 at 4:51 pm (UTC)
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"Hi everyone, just to confirm, Rise 360 should be working normally again now!"
  • 10 days ago09/15/21 at 12:32 pm (UTC)
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Crystal Horn replied to the discussion Rise 360
"Hi everyone, just to confirm, Rise 360 should be working normally again now!"
  • 10 days ago09/15/21 at 12:31 pm (UTC)
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Crystal Horn replied to the discussion Rise not working
"Hi everyone, just to confirm, Rise 360 should be working normally again now!"
  • 10 days ago09/15/21 at 12:31 pm (UTC)
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"Thank you, Rachel, for sharing our status page info! We'll be sure to post here as well once we're all clear. I'm sorry for the trou..."
  • 10 days ago09/14/21 at 7:50 pm (UTC)
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Crystal Horn replied to the discussion Rise 360
"Hi folks! I'm sorry for the trouble. We are working on getting Rise 360 back up and running. You can follow updates on our status page, a..."
  • 10 days ago09/14/21 at 7:48 pm (UTC)
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Crystal Horn replied to the discussion Rise not working
"Hi there, Norma. We're working on getting Rise 360 up and running again now. I'm sorry for the trouble! You can follow along for upd..."
  • 10 days ago09/14/21 at 7:29 pm (UTC)
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"Hi Lisa, and other Rise 360 users! We have fixed the Rise 360 issue with matching quiz question text overflowing the box. Please export y..."
  • 15 days ago09/10/21 at 12:15 pm (UTC)
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Crystal Horn replied to the discussion Display Modes (Default, Dark & Dyslexic)
"This is really cool work, Doug! I'd love to see this idea built out to share!"
  • 1 month ago08/17/21 at 4:01 pm (UTC)
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Crystal Horn replied to the discussion Unable to publish course
"Thanks, Karl! Chetan, this issue is resolved. Feel free to subscribe to our status page so you can get automatically notified when w..."
  • 1 month ago08/13/21 at 7:45 pm (UTC)
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Crystal Horn replied to the discussion Rise 360 - Video Upload Errors
"Hi there, Christa! I'm sorry you're having trouble with videos. We don't have an incident right now impacting video uploads. Try the..."
  • 1 month ago08/12/21 at 6:36 pm (UTC)
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Crystal Horn replied to the discussion Inserting template gets stuck every time?
"We fixed the issue, and block templates should work normally for you now! Thanks for letting us know."
  • 1 month ago08/12/21 at 6:31 pm (UTC)
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Crystal Horn replied to the discussion Block Template in Rise 360 not working
"We fixed the issue, and block templates should work normally for you now! Thanks for reaching out."
  • 1 month ago08/12/21 at 6:30 pm (UTC)
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Crystal Horn replied to the discussion Where did the block templates go?
"Hi there, Simone. When someone is removed from your team, the admin decides what happens to their content. Rise 360 block templates saved..."
  • 1 month ago08/12/21 at 6:23 pm (UTC)
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Crystal Horn replied to the discussion Inserting template gets stuck every time?
"Hi everyone, I'm so sorry for the trouble! We're working on this issue with block templates now, and we'll keep you updated here."
  • 1 month ago08/12/21 at 6:19 pm (UTC)
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Crystal Horn replied to the discussion Block Template in Rise 360 not working
"Hi there, Norma! We're working on an issue that is affecting block templates right now. I'm sorry for the trouble, and I'll keep you upda..."
  • 1 month ago08/12/21 at 6:19 pm (UTC)
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Crystal Horn replied to the discussion Rise download extension name
"Hi there, Jens. You should see the actual file name if you're downloading the attachment from a web- or LMS-hosted course. The ..."
  • 2 months ago08/09/21 at 7:46 pm (UTC)
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Crystal Horn replied to the discussion Find and replace in Rise?
"Thanks for checking in, everyone. Allyncia, I'm sorry I didn't see your reply sooner! There isn't an update on this r..."
  • 2 months ago07/13/21 at 5:12 pm (UTC)
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"Got it, Leena. It sounds like you're working with the Goodbye page after using the Exit Course button. Try copying the emoji he..."
  • 2 months ago07/13/21 at 4:34 pm (UTC)
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Crystal Horn replied to the discussion Carousel Interaction
"Great collaboration here, Terri and Dwayne!"
  • 2 months ago07/13/21 at 4:30 pm (UTC)